Privacy Policy

Hey there, thanks for taking the time to read through our privacy policy. We know it's not exactly light reading, but it matters to us that you understand how we handle your personal info at Jade Vornexus Hotel & Suites.

Look, we're a boutique hotel that values personal touches and genuine connections with our guests. That means we collect some information to make your stay memorable, but we're not in the business of selling your data or doing anything sketchy with it. This policy lays out what we collect, why we need it, and how we keep it safe.

By booking with us, using our website, or staying at our property, you're agreeing to the terms outlined here. If something doesn't sit right with you, give us a call at (604) 555-8721 and let's chat about it.

Personal Details You Give Us

When you make a reservation or check in, we'll need the basics - your name, email, phone number, home address, and payment info. If you're booking spa treatments or special services, we might ask about preferences or health considerations to make sure everything's tailored just right for you.

Stuff We Collect Automatically

Our website uses cookies and similar tech to track how you navigate our site. We see things like your IP address, browser type, pages you visit, and how long you hang out on each page. It helps us understand what's working and what needs improvement.

Guest Preferences & History

If you've stayed with us before, we keep records of your past visits, room preferences, dietary needs, and any special requests you've made. This way, when you come back, we can make your experience even better without you having to repeat yourself.

We're not collecting data just for fun. Here's what we actually do with it:

• Process Your Reservations: Pretty straightforward - we need your info to book your room, confirm your stay, and handle payments.
• Communicate With You: Confirmation emails, check-in reminders, special offers that we think you'd actually care about, and responding to your questions.
• Improve Our Services: We analyze booking patterns, guest feedback, and website behavior to figure out what's working and what needs a refresh.
• Personalize Your Experience: Remember that time you mentioned you're allergic to lavender? We'll make sure your spa treatment uses something else.
• Legal Compliance: Sometimes we're required by law to keep certain records or report specific information. It's not exciting, but it's necessary.

We won't use your email to spam you with daily promotions or sell your info to third parties. That's just not our style. You'll only hear from us when there's something relevant or you've asked us to stay in touch.

We're pretty protective of your data, but there are a few situations where we need to share it:

Service Providers

We work with trusted partners who help us run the hotel - payment processors, booking platforms, email service providers, and our property management system. These folks only get access to what they need to do their job, and they're bound by confidentiality agreements.

Tour Partners & Local Services

When you book tours or activities through our concierge, we'll share your name and contact info with those providers. Same goes if you're ordering room service from our restaurant partners or booking transportation.

Legal Requirements

If we're legally obligated to disclose information - like a court order or government request - we'll comply. We'll also share info if we genuinely believe it's necessary to prevent harm or fraud.

Business Transfers

In the unlikely event that Jade Vornexus is sold or merged with another company, your information would be transferred as part of that transaction. We'd make sure any new owner respects this privacy policy.

Keeping your data secure is something we take seriously. We've implemented industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

What We Do

• SSL encryption on our website - that's the little lock icon you see in your browser
• Secure, encrypted storage for all guest data
• Regular security audits and updates to our systems
• Limited access to personal information - only staff who need it can see it
• Staff training on data privacy and security practices
• Secure payment processing through PCI-compliant providers

What You Should Do

While we're doing our part, you've got a role too. Keep your booking confirmation numbers private, use strong passwords if you create an account with us, and be cautious about phishing emails that might pretend to be from us. We'll never ask you to send credit card details via email.

That said, no system is 100% foolproof. If we ever experience a data breach that affects your information, we'll notify you promptly and let you know what steps we're taking to address it.

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are small files that get stored on your device when you visit our website.

Types of Cookies We Use

Managing Cookies

Most browsers let you control cookies through their settings. You can block them entirely, delete existing ones, or set up notifications before a cookie is stored. Just keep in mind that blocking cookies might affect how well our website works for you.

Your data belongs to you, and you've got rights when it comes to how we handle it. Here's what you can do:

We'll respond to your request within 30 days. If we can't fulfill it for some reason, we'll explain why.

We love having families stay with us, but our website and services aren't specifically designed for children under 13. We don't knowingly collect personal information from kids without parental consent.

If you're a parent or guardian and you think your child has given us their personal information, please get in touch right away. We'll delete it from our systems as quickly as possible.

For guests under 18, we require that a parent or guardian make the reservation and provide consent for any data collection that might be needed during the stay.

Look, privacy policies can be confusing. If you've got questions about anything in here, or if you want to exercise any of your rights, we're here to help.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll update the "Last Updated" date at the top and post the new version on our website. If there are major changes, we'll send an email to guests who've opted in to communications.

We encourage you to check back occasionally to stay informed about how we're protecting your information.